How to Help Your Patients Find Konvomep in Stock: A Provider's Guide

When you prescribe Konvomep (omeprazole and sodium bicarbonate for oral suspension), you're often doing so because a patient has a genuine clinical need for a liquid PPI formulation. But prescribing is only half the battle—your patient still needs to find a pharmacy that carries it. This guide outlines practical, time-efficient steps your practice can take to reduce Konvomep access barriers for your patients.

Understand the Root Cause of Konvomep Access Problems

Most Konvomep access problems are not due to a national supply shortage. Azurity Pharmaceuticals manufactures and distributes Konvomep, and it is available through drug wholesalers. The issue is retail pharmacy stocking: Konvomep requires refrigeration, pharmacist reconstitution, and serves a relatively small patient population. Most retail pharmacies don't stock it unless patients in their area regularly fill it. This means patients often need to search beyond their default pharmacy.

Step 1: Send the Prescription to the Right Pharmacy

The single most impactful thing you can do at the point of prescribing is send the prescription to a pharmacy that's likely to have Konvomep:

Your institution's outpatient pharmacy. Hospital-affiliated pharmacies handle specialty liquid medications regularly. If you're in an academic medical center or large health system, route the prescription there first.

A specialty pharmacy partner. If your practice has a preferred specialty pharmacy relationship, call ahead to confirm Konvomep availability before the patient leaves your office.

Independent pharmacies. Local independent pharmacies often have more flexibility to special-order products and may be willing to stock Konvomep for ongoing patients.

Step 2: Coach Your Staff on the Most Common Patient Callback

Train your front desk and nurse triage staff to handle the "pharmacy doesn't carry Konvomep" call efficiently. A standard response protocol might include:

Recommend the patient try the hospital outpatient pharmacy or a specialty pharmacy in your area

Advise the patient to ask their current pharmacy about special-ordering within 24–48 hours

Refer the patient to medfinder.com for pharmacy availability searching

Escalate to the prescriber only if the patient cannot source Konvomep after exhausting options

Step 3: Navigate Insurance and Prior Authorization

Konvomep is a brand-only product without a generic, which means many insurance plans place it on a higher tier or require prior authorization (PA). To support your patients:

Document medical necessity clearly. Prior auth requests are more successful when you document specifically why a liquid formulation is required (e.g., documented dysphagia, NG/OG tube in situ, inability to swallow capsules following neurological event).

Note step therapy requirements. Some plans may require documentation that the patient has already tried and failed a cheaper alternative. If your patient tried Zegerid powder or compounded omeprazole first, document that in the PA request.

Use the manufacturer's co-pay program as a bridge. While waiting for PA approval, commercially insured patients may be able to pay as little as $5 using Azurity's paperless co-pay savings program. This can bridge the gap while insurance processes the PA.

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Step 4: Provide the Azurity Savings Program Information

Azurity Pharmaceuticals offers a paperless co-pay assistance program for commercially insured patients. Eligible patients may pay as little as $5 per Konvomep prescription. The program is available at virtually every participating retail pharmacy and requires no card or coupon—it's applied automatically through eVoucherRx or Voucher on Demand. Patients can learn more at AzuritySolutions.com.

Note: The co-pay program is not available to patients covered by Medicare, Medicaid, TRICARE, or other federal/state programs. For these patients, inquire about Medicaid formulary coverage or patient assistance through Azurity directly.

Step 5: Consider Alternatives When Konvomep Is Unavailable

If Konvomep cannot be sourced in a clinically acceptable timeframe, consider these alternatives:

Zegerid powder packets (20 mg or 40 mg/packet): same mechanism as Konvomep; mix with 20–30 mL water before use; NG-tube compatible

Compounded omeprazole/sodium bicarbonate suspension: Write a compounding prescription for local compounding pharmacy; typically 2 mg/mL in sodium bicarbonate 8.4% solution

Lansoprazole suspension packets or ODT: Widely available and compatible with NG tube; ODT useful for patients with mild dysphagia who can dissolve medication on tongue

Skip the calls, skip the stress.

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Using medfinder for Patient Pharmacy Navigation

For practices that regularly prescribe specialty medications, medfinder.com/providers offers a resource that helps patients find which pharmacies near them have their specific medication in stock. Referring your patients here can reduce the callbacks to your office and help patients self-serve for pharmacy navigation.

Summary: Provider Action Checklist

Send Konvomep prescriptions to hospital outpatient or specialty pharmacies first

Train staff on a standard response for "pharmacy doesn't carry Konvomep" callbacks

Document medical necessity for liquid formulation clearly in PA submissions

Provide Azurity's co-pay savings program information to commercially insured patients

Refer patients to medfinder.com for pharmacy availability searching

Have a pre-approved alternative plan (Zegerid, compounded suspension, lansoprazole) ready if Konvomep cannot be sourced