How to Help Your Patients Find Resinol in Stock: A Provider's Guide

Author

Peter Daggett

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Why Patients Struggle to Find Resinol
Step 1: Provide Specific Acquisition Guidance at the Point of Care
Step 2: Know Which Channels Work Best
Step 3: Consider Keeping Office Stock for High-Need Patients
Step 4: Print a Leave-Behind for Patients
When to Offer a Clinical Alternative
Using medfinder to Help Patients Locate Resinol

Resinol is effective but hard to find on pharmacy shelves. This guide gives clinicians practical scripts, sourcing tips, and patient-facing resources for 2026.

You've recommended Resinol to your patient. Now what? The gap between a clinical recommendation and a successful medication acquisition is where many patients fall through. For Resinol specifically, the gap is real: most major chain pharmacies don't stock it on shelves, and patients often give up after one or two failed searches. This guide gives you practical, actionable strategies to bridge that gap.

Why Patients Struggle to Find Resinol

Resinol is an over-the-counter product manufactured by ResiCal, Inc. (NDC: 67492-105). Despite being recommended by pediatricians, colorectal surgeons, gastroenterologists, and NPs for decades, it is not reliably stocked at CVS, Walgreens, or Rite Aid. Patients often walk out of these stores empty-handed, then assume the product is discontinued or unavailable. This leads to non-adherence — your patient goes without, or substitutes something less effective.

Step 1: Provide Specific Acquisition Guidance at the Point of Care

A simple, explicit verbal message dramatically improves success rates. Consider the following script at discharge or checkout:

Sample provider script: "Resinol is available OTC, but it's not always sitting on pharmacy shelves. The easiest way to get it is on Amazon or at an independent pharmacy — just ask them to order it. Give them this number if they ask: NDC 67492-105. Don't waste your time at CVS or Walgreens without calling first."

Step 2: Know Which Channels Work Best

Different patients have different capabilities and access. Match the recommendation to the patient:

Patients comfortable with online shopping: Direct to Amazon or Kroger.com. The 3 oz jar runs $10 to $20, and Prime shipping delivers in 1 to 2 days.

Elderly patients or those without internet access: Call the nearest independent pharmacy for them, or ask your staff to locate one. They can have it shipped directly to the patient's home.

Patients using a preferred local pharmacy: Give them the NDC (67492-105) and the instruction to ask the pharmacist to special-order it.

Patients who prefer calling pharmacies: Recommend medfinder to automate the process — the service calls pharmacies on their behalf and texts results.

Step 3: Consider Keeping Office Stock for High-Need Patients

If your practice frequently recommends Resinol — as many pediatric, colorectal, gastroenterology, and wound care practices do — consider maintaining a small stock of samples or dispensing jars through your office. Contact ResiCal, Inc. at 1-800-204-6434 or through resinol.com to ask about bulk purchasing or sample programs.

Step 4: Print a Leave-Behind for Patients

A simple printed handout or AVS (After Visit Summary) note with the following information ensures patients have what they need even after leaving your office:

Product: Resinol Medicated Ointment (OTC, no prescription needed)

NDC: 67492-105

Manufacturer: ResiCal, Inc. | 1-800-204-6434

Where to buy: Amazon (search "Resinol Medicated Ointment"), any independent pharmacy (can order in 1 to 3 days), Kroger.com

Price: ~$10 to $20 for a 3 oz jar; discount programs available through SingleCare (as low as $7.40)

When to Offer a Clinical Alternative

If the patient needs treatment urgently and cannot wait for a special order or online delivery, the following alternatives are clinically appropriate:

Calmoseptine: Best for perianal irritation and diaper rash. OTC, available at many pharmacies.

Zinc Oxide 40% (Desitin): Barrier protection for dermatitis; available at virtually all pharmacies.

Hydrocortisone 1% + plain petrolatum: For inflammatory component plus barrier, when itch and redness are dominant.

Using medfinder to Help Patients Locate Resinol

medfinder's service is available for providers at medfinder.com/providers. Rather than asking your staff to field pharmacy availability calls on behalf of patients, you can direct patients to medfinder, which handles the pharmacy outreach and returns results to the patient via text message. This keeps your office workflow streamlined while ensuring your patients get the support they need to fill their recommendation.

Frequently Asked Questions

Tell the patient to ask their local independent pharmacy to special-order Resinol using NDC 67492-105 or the manufacturer name ResiCal, Inc. It typically arrives within 1 to 3 business days. For online purchase, direct them to Amazon or Kroger.com.

You can write it as a recommendation on your prescription pad or AVS summary, but a written prescription is not required since Resinol is an OTC product. Include the NDC (67492-105) and specific acquisition instructions to improve patient success rates.

Resinol is an OTC product and is generally not covered by standard health insurance. However, it may be reimbursable through an FSA or HSA account. The cost is typically $10 to $20 for a 3 oz jar, and discount programs through SingleCare can reduce the cost to approximately $7.40.

Calmoseptine Ointment is the most recommended clinical alternative, especially for perianal and incontinence-related skin irritation. Zinc oxide ointment (Desitin 40%) is another widely available option. Both provide protective barrier function and skin soothing properties similar to Resinol.

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